Terms of Service

1. Who these terms are between

SkillFabrIQ is operated by Outro CX LLC ("we", "us"). These terms form a binding agreement between Outro CX LLC and the organization that subscribes to the service ("you", "your organization"). If you are accepting these terms on behalf of an employer or client, you confirm you are authorized to bind that entity.

If your organization has signed a separate written agreement with us covering the service, that agreement controls where it conflicts with these terms.

2. What the service does

SkillFabrIQ is a training platform. It generates simulated practice conversations, scores recorded and live practice attempts against configurable criteria, and reports on the results. Some features analyze recordings or transcripts of real conversations that you supply, and some support structured assessment of candidates.

The service is delivered as software. We do not provide coaching, legal, employment, or compliance advice, and outputs are not a professional assessment of any individual.

3. Accounts, organizations, and roles

Access is organized around an organization workspace. Each member holds a role — owner, coach, or learner — that determines what they can see and do. Content belongs to the organization, not to the individual who created it.

You are responsible for the accuracy of account information, for the activity of everyone you invite, and for keeping credentials secure. Tell us promptly at support@skillfabriq.com if you believe an account has been compromised. Accounts are for named individuals and must not be shared between people.

4. Free trial

New organizations receive a 7-day free trial with no payment method required. At the end of the trial, access to paid functionality stops unless you subscribe. We may change or withdraw trial terms for future signups, but not retroactively for a trial already underway.

5. Subscriptions, seats, and fees

Paid plans are billed monthly in advance, per seat, with a minimum of 5 seats. Per-seat rates decrease automatically at higher seat counts; the rates in effect are those published on our pricing page and configured in our payment processor at the time of purchase. Prices are in US dollars and exclude taxes, which are added where applicable.

You can add or remove seats at any time through the billing portal. Changes are prorated against the current billing period. Reducing seats does not entitle you to a refund of amounts already charged for the period, and seats cannot be reduced below the minimum.

Enterprise arrangements are invoiced separately under their own terms and are not managed through self-serve billing.

6. Renewal, cancellation, and refunds

Subscriptions renew automatically each month until cancelled. You may cancel at any time from the billing portal. Cancellation takes effect at the end of the billing period you have already paid for — you keep access until then, and you are not charged again.

If a payment fails, we may suspend paid functionality until the balance is settled. We will attempt to notify you and to collect again before suspending access.

Fees already paid are non-refundable except where required by law or where we agree otherwise in writing. We do not pro-rate refunds for partial months or for unused seats.

7. Your content

You keep ownership of everything you put into the service — scenarios, criteria, recordings, transcripts, practice sessions, results, and anything else your organization uploads or generates ("your content"). We claim no ownership of it.

You grant us a limited licence to host, process, transmit, and display your content solely to operate and support the service for you, including sending it to the third-party processors listed in our privacy policy. That licence exists only to run the product and ends when the content is deleted.

We do not use your content to train our own models, and we do not sell it.

8. Recordings and consent

Some features let you upload recordings or transcripts of real conversations, and voice practice captures audio from a participant's microphone. Recording laws vary by jurisdiction, and some require the consent of every party to a call.

You are solely responsible for obtaining every consent and giving every notice required before uploading a recording or transcript, or before enabling voice capture for your users. You confirm that you have the right to supply each recording or transcript you put into the service and to have it processed as described in our privacy policy. We are not a party to those calls and cannot verify what consent was obtained.

9. AI-generated output

The service uses third-party AI models to generate dialogue, author content, and produce scores and written feedback. These outputs are probabilistic. They can be inaccurate, inconsistent between runs, or plainly wrong, and simulated characters do not represent real people.

Scores and feedback are a training aid. They are not a measurement of a person's ability, and they are not designed or validated as an employment test.

10. Assessments and employment decisions

If you use assessment features to evaluate candidates or employees, you do so as the decision-maker. You are responsible for complying with the employment, anti-discrimination, automated-decision, and notice laws that apply to you — including, where relevant, laws requiring disclosure, bias auditing, or human review of automated hiring tools.

You agree not to use the service as the sole basis for any hiring, promotion, discipline, or termination decision.

11. Acceptable use

You agree not to:

• upload content you lack the rights to, or that infringes anyone's rights;
• upload sensitive personal data — payment card numbers, government identifiers, health or biometric records — beyond what a redacted training transcript requires;
• use the service to harass, defame, or discriminate against any person;
• attempt to circumvent access controls, access another organization's data, probe the service for vulnerabilities without permission, or interfere with its operation;
• resell, sublicense, or expose the service to third parties outside your organization except through features built for that purpose;
• use automated means to extract data at a scale that degrades the service for others.

We may suspend access without notice where we reasonably believe continued use presents a security, legal, or operational risk. We will restore access once resolved, where we can.

12. Shared and licensed content

Where the service offers content published by us or by third parties for licensing, that content is licensed to your organization for internal training use for the duration of the licence. You may adapt it for your own use. You may not redistribute it, resell it, or continue using it after the licence ends. Licences may be revoked for breach of these terms.

13. Our intellectual property

The service itself — the software, interface, and underlying models, prompts, and methodology — remains ours. These terms grant you a limited, non-exclusive, non-transferable right to use it during your subscription, and nothing more. Feedback you send us may be used freely to improve the product, without obligation to you.

14. Confidentiality

Each party may receive non-public information from the other. Both agree to protect it with reasonable care and to use it only for purposes of this agreement. This does not cover information that is public, independently developed, or lawfully obtained elsewhere, nor does it prevent disclosure required by law.

15. Suspension and termination

You may stop using the service and cancel at any time. We may suspend or terminate access for material breach of these terms, non-payment, or where required by law — with notice where practical.

After termination we retain your content for a limited window so it can be exported or an account restored, then delete it. You can request earlier deletion at support@skillfabriq.com. Retention periods are described in our privacy policy.

16. Availability and disclaimers

We work to keep the service available but do not guarantee uninterrupted or error-free operation. The service depends on third-party infrastructure and AI providers, and their outages affect it. Maintenance and changes to features happen; we avoid removing materially relied-upon functionality without notice.

Except as expressly stated, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI-generated output is accurate, complete, or suitable for any particular decision.

17. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised such damages were possible.

Our total aggregate liability arising out of or relating to the service is limited to the amounts you paid us in the twelve months preceding the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

18. Indemnity

You agree to indemnify and hold us harmless against third-party claims arising from your content, from your use of the service in breach of these terms, from your use of assessment output in employment decisions, or from your failure to obtain a consent required for a recording you supplied.

19. Changes to these terms

We may update these terms as the product changes. For material changes we will give reasonable advance notice by email or in the application. Continuing to use the service after a change takes effect means you accept the updated terms. If you do not, you may cancel before they take effect.

20. Governing law

These terms are governed by the laws of the State of Oklahoma, United States, without regard to conflict-of-law rules, and the courts located there have exclusive jurisdiction over disputes arising from them.

21. General

These terms, together with our privacy policy, are the entire agreement between us regarding the service. If a provision is held unenforceable, the rest remains in force. Failing to enforce a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger or sale of the business.

22. Contact

Questions about these terms: legal@skillfabriq.com. Support and account matters: support@skillfabriq.com. Our website is skillfabriq.com.